Privacy Policy
Last Updated: August 3, 2026
Balco Landscapes LLC ("Balco Landscapes," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website (the "Site"), how we use it, and the choices you have. By using the Site, you agree to the collection and use of information as described in this policy.
1. Information We Collect
Information you provide directly. When you fill out a contact or estimate request form, use our chat widget, call or text us, or otherwise communicate with us, we may collect your name, email address, phone number, property address, project details, and the contents of your messages.
Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain information such as your IP address, browser type, device type, pages viewed, referring pages, and dates and times of visits. This is collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested estimates and consultations;
- Schedule, perform, and follow up on landscaping, pool, deck, hardscaping, and related services;
- Communicate with you by phone, email, and text message about your inquiry, appointments, and projects;
- Send service updates, reminders, and, where permitted, promotional communications;
- Operate, maintain, and improve the Site and our services;
- Comply with legal obligations and protect our rights.
3. Text Messaging (SMS) and Consent
If you provide your mobile phone number through the Site, our chat widget, or our forms, you consent to receive text messages from Balco Landscapes LLC related to your inquiry, appointments, estimates, and services. Message frequency varies. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. Reply HELP for help, or contact us at gbetsill@balcolandscaping.com. Consent to receive text messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your SMS opt-in consent and phone number will not be sold or shared with any third party for their own marketing use. Text messaging originator opt-in data and consent are used solely to communicate with you.
4. Cookies and Tracking Technologies
The Site uses cookies and similar technologies to make the Site function properly, remember your preferences, power features like our chat widget, and understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect some features of the Site.
5. How We Share Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers. We use trusted third-party providers to operate our website, chat widget, scheduling, customer relationship management, and communications (for example, our website and messaging platform providers). These providers process your information only on our behalf and under obligations of confidentiality.
- Legal requirements. We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our business, our customers, or others.
- Business transfers. If our business is sold, merged, or reorganized, customer information may be transferred as part of that transaction, subject to this policy.
6. Data Retention
We retain personal information for as long as needed to respond to your inquiry, provide services, maintain business records, and comply with legal, tax, and accounting requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
You may opt out of promotional emails by using the unsubscribe link in any email, and out of text messages by replying STOP. You may also contact us to request access to, correction of, or deletion of the personal information we hold about you, and we will respond as required by applicable law, including the Maryland Online Data Privacy Act where applicable.
9. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.
10. Third-Party Websites
The Site may link to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Balco Landscapes LLC
Email: gbetsill@balcolandscaping.com